Thank you for shopping with us! We are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below to ensure a hassle-free experience.
1. Return Policy
We want you to be happy with your purchase, but if you would like to return an item, please review the following conditions:
- Return Period: You can request a return within 7 days of receiving your item. Returns requested after this period will not be accepted.
- Return Conditions:
- The item must be unused, undamaged, and in its original packaging with all tags attached.
- Certain items such as cosmetics goods cannot be returned.
- A proof of purchase or order number is required for returns.
2. Refund Policy
- Refund Conditions: Once we receive and verify your returned item, we will process your refund within 5-10 business days. Refunds will be issued using the original payment method.
- Refund Method: Refunds will be credited to the original payment method (credit card, PayPal, etc.). If you used a discount code or promotional offer, the refund amount will be adjusted accordingly based on the actual amount paid.
- Refund for Non-Returnable Items: If the item is returned due to a quality issue (e.g., damaged, incorrect item), we will cover all return shipping costs.
3. Return Shipping Costs
- Free Return Shipping: If the item is faulty (damaged, incorrect), we will provide free return shipping.
- Customer-Paid Shipping: If the return is due to customer preference (e.g., change of mind, wrong size), the return shipping cost will be the responsibility of the customer.
4. Return Process
- Submit a Return Request: Please contact our customer service team via email or live chat with your order number, item details, and reason for return.
- Return Authorization: Once your return request is approved, we will send you return instructions and a return address.
- Return the Item: Please send the item back to the provided return address and ensure the item is securely packaged.
- Refund Processing: After we receive the returned item and verify its condition, your refund will be processed within [5-10] business days.
5. Exchange Policy
- Exchange Conditions: If you received a defective or incorrect item, we will gladly exchange it for the correct one at no additional cost to you.
- Exchange Process: Please contact customer service to report the issue, and we will arrange for the exchange to be processed.
6. Special Circumstances
- Damaged or Incorrect Items: If the item arrives damaged or incorrect, please contact us immediately. To expedite the process, please provide photos of the damaged or incorrect item.
- Non-returnable Items: Certain items, such as personalized products, intimate wear, cosmetics, or health-related goods, may not be eligible for return due to hygiene or safety reasons. Please check the product description before purchase.
7. Contact Information
If you have any questions regarding our return and refund policy or need assistance with a return or refund request, please contact us at:
- Email: lyasia.jew@gmail.com